Step into a role that’s all about taking action, where you’ll navigate negotiations and learn technical aspects of the claims process. If you pride yourself on delivering fantastic customer service, and are seeking a challenging and rewarding opportunity, exploring the role of a Recoveries Advisor could be a fantastic next step for you. 

 

About the role

As a Recoveries Advisor in our Third Party Care team you will play a key role in supporting vulnerable people that has been involved in an accident, helping them through difficult situations and working with them to find fair solutions. Your goal will be to listen, understand, and help reach a resolution that benefits everyone involved.

You will work closely with our clients and third parties throughout each stage of the claims process, helping to meet important milestones and keep everything on track.

 

About you

• Committed to delivering outstanding customer experiences
• High levels of empathy
• Strong negotiation and communication abilities
• Confident and effective in managing conflict and resolving disputes
• Open to learning and adapting to achieve top results
• Knowledge of the insurance claims process is a plus, but not required
• Completed Youi’s 6-month probation period