Purpose of the role  

Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes. 

Key priorities  

• Lead and support a team to meet service and performance targets. 
• Monitor and report on claims service delivery weekly. 
• Ensure operational controls meet regulatory compliance. 
• Build strong relationships with internal and external stakeholders, leveraging deep understanding of the role. 
• Proactively manage risk and support continuous improvement. 
• Follow all WHS policies, reporting hazards and ensuring a safe work environment. 
• Promote a strong risk culture across the team and business. 

About you  
Experience & Knowledge:  

• Degree in business, insurance or a related field (preferred, not essential). 
• 5+ years’ experience leading teams in a complex service environment. 
• Proven background in managing insurance claims. 
• Skilled in leading remote, high-performing teams and managing performance. 
• Strong conflict resolution and client management skills. 
• Excellent knowledge of property claims legislation and regulations. 
• Understanding of general insurance and broker environments. 
• Awareness of industry trends and innovations in claims service. 
• Commercial thinker with strong planning and problem-solving skills. 

Location:
Ann St, Fortitude Valley
Head Quarters, Sippy Downs

For more information, please reach out to Nicola Morrish (Head Of Strategic Partnerships)