As a Home Claims Officer, your role will be central to Youi’s reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience. 

About The Role: 

• Manage your own portfolio of claims 
• Help our customers in their time of need by processing their claims from start to finish 
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi 
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
• Monday to Friday only, no weekends

What You Will Bring: 

• Exceptional verbal and written communication skills
• Effectively present and articulate information 
• Experience in administration, with high attention to detail 
• Strong problem-solving skills and sound decision-making capabilities 
• Familiarity with case or portfolio management is a plus

Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.