Join Us as a Home Assessing Team Manager in Brisbane, QLD

We're growing rapidly and we're looking for a dynamic Home Assessing Team Manager to join our Brisbane office.

As a Team Manager at Youi, you'll thrive in a fast-paced environment, expertly juggling multiple priorities. We need someone who is a confident communicator, a skilled problem solver, and an exceptional leader in home insurance. Your role will be to inspire your team to deliver an outstanding claims experience for our customers.

The Role:

• Coach and Develop: Mentor your team to achieve high performance.
• Monitor Performance: Oversee individual workloads and team outputs.
• Operational Leadership: Lead daily operations of the home assessing team.
• Relationship Management: Build and manage relationships with customers, assessors, tradespeople, builders, and internal stakeholders.
• Policy Review: Assess and review policy conclusions.
• Problem Solving: Address and resolve issues, including escalations, and collaborate with our Internal Disputes Resolution Team.
• Compliance: Ensure adherence to legislation and insurance regulations.
• Cultivate Culture: Foster a positive and collaborative team environment.

About You

• Experience: Proven background in Home Insurance Claims, Assessing, or Loss Adjusting.
• Leadership: Strong leadership skills.
• Technical Knowledge: Understanding of domestic building practices.
• Relationship Building: Ability to forge strong relationships with stakeholders.
• Multi-tasking: Skill in managing competing priorities calmly and professionally.
• Tech Savvy: Proficiency in computer applications like Outlook, Word, and Excel.

What Youi Offers

• Company Car: Fully maintained vehicle with a fuel card and business tools.
• Flexible Schedule: Optional 9-day fortnight roster.
• Incentives: Attractive bi-annual incentive payments.
• Career Growth: Continuous training, development, and progression opportunities.
• Well-being Programs: Award-winning health and wellness initiatives.
• Work Environment: Hybrid setup with fitness facilities and social events.
• Extra Leave: 21 days of annual leave plus an extra day for your birthday.

Please reach out to Jacque Van-Rensburg with any questions.