About the role 

We are seeking a candidate who embodies our Youi values to join our IT Application Support team for a 6-month secondment. This role involves providing system and business process support for our internal Youi applications, including troubleshooting, resolving support requests, and assisting with incident and problem management to enhance business user productivity, customer service, and compliance.

Ways of working 

This position is located at our headquarters on the Sunshine Coast, Sippy Downs.

Key priorities 

• Analyse, troubleshoot, and resolve support requests for Youi applications (Summit, Dash, Advisor, ACM, MPA, Youi app, etc.)
• Triage and follow up on requests to resolution
• Enhance the user experience and exceed expectations
• Proactively identify solutions to issues.

About you:

• Build and maintain strong relationships with customers and colleagues
• Make informed decisions and solve problems through critical thinking
• Naturally curious and ask the right questions to find solutions
• Explain complex issues simply and clearly
• Flexible team player who can lead or follow as needed
• Analytical, enjoy challenges, and excel at troubleshooting
• Tackle both routine tasks and challenges with equal enthusiasm

Qualifications

• Experience with Summit Leave, Summit Messaging and Tasks, Summit Adhoc System, and Summit Rosters
• Proven experience in end-to-end policy management (inception, amendments, cancellations)
• Proficient in advanced MS Office features or other business software
• Skilled in evaluating, troubleshooting, and resolving issues
  
  

For general enquiries, please contact Yolande Nelson Service Desk Manager