Purpose of the role 

Support the CTP team and Product Manager in documenting, defining, and gathering technical and non-technical requirements for Product development and CTP projects.

Key priorities 

Product Analysis:

• Deliver business process initiatives
• Gather and analyse end-user requirements.
• Develop functional specs to document system enhancements.
• Translate technical specs for business stakeholders.
• Create process maps and identify improvement opportunities.
• Apply risk-based analysis and document risk-related requirements.
• Support the Product Owner in developing and prioritizing the product roadmap

Systems:

• Coordinate User Acceptance Testing (UAT) for system enhancements.
• Prepare user guides and business requirement documentation.
• Support the delivery team in iteratively delivering the product roadmap

Communication:

• Respond to Product-related queries from staff and intermediaries.
• Collaborate within project teams to enhance or develop systems.
• Maintain professionalism when liaising with Partners and Regulators.

Reporting:

• Maintain and submit analysis status reports.
• Support progress reporting reviews and improvements.
• Ensure all product documentation is up-to-date and approved.

About you 
Experience & Knowledge:

• 2+ years’ experience as a Business Analyst in an agile environment
• General Insurance experience desirable; CTP highly regarded
• Agile, BABOK, or BA certification a strong advantage
• Solid understanding of the software development lifecycle
• Experience with complex system integration and platform support
• Technical knowledge in programming, system design, IT infrastructure, and databases
• Ability to analyse business needs and propose technical solutions
• Familiarity with business process re-engineering
• Comfortable working under pressure and to deadlines
• Strong interpersonal and stakeholder management skills
• Excellent written and verbal communication
• Customer-focused with high integrity
• Awareness of IT and business strategy
• Willingness to take on special projects

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

• Head Quarters, Sippy Downs, Sunshine Coast:
  Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below!
• Fortitude Valley office:
  Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops!

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, free footy tickets, and  financial wellbeing & health insurance consults.
• Growth & Recognition – Career progression, paid study leave, and an award-winning reward & recognition program.
  
  

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers.