We are looking for an Operations Leader to join our Chermside office, leading a team of passionate people who are all about delivering awesome service to our customers at time when they are at their most vulnerable.

You will need to be passionate about developing staff and ensuring that the culture they create has people knocking down the door to be a part of the team. We are looking for a leader who holds themselves and their team to high account and is not afraid to pioneer the way forward in this newly created role at Chermside.

About The Role

• Cultivating a culture of success and performance aligned with our company values, ensuring high staff engagement.
• Mentoring our coaches to empower our team members in achieving business KPIs, fostering fulfilling careers for our advisors.
• Managing recruitment, turnover, and identifying leadership potential to maintain optimal staffing levels.
• Analyzing team performance data and reporting insights.
• Driving operational efficiency, regulatory compliance, and exceptional customer experiences.

About You

• Integrity and a commitment to building trust-based environments.
• A track record of achieving exceptional results and leading teams effectively.
• Completion of Youi's Acceleration program.
• Strong problem-solving skills and the ability to drive innovation.
• Excellent interpersonal and communication skills to influence cross-functionally.
• Adaptability and resilience in fast-paced environments.

If you're eager to elevate your leadership career and thrive in a dynamic setting, apply now to seize this opportunity in Claims Lodgements, or reach out to Christian McCarthy or Hannah Burton with any questions.