You will love this role if you are driven to provide comfort and assistance when it is most in need. In Lodgements, you’re the very first person our customer speaks to when something has gone wrong. You’ll take the initial call, listen to what’s happened, check basic cover and lodge the claim so the rest of the journey can start. 

Being empathetic and understanding isn't just important, it's essential. Here you'll resolve issues while lodging claims and ensuring legal compliance. So, if you’re good on the phone, handle pressure well, and are ready for a different kind of conversation, Lodgements could be where you use your skills to make a lasting impact.

What you’ll be doing

• A full-time role in-office at Sippy Downs, working 7am-3pm
• Take calls and lodge claims, capturing key details accurately from the first call
• Assist customers during their crucial moments by smoothly initiating their claims process
• Check basic cover, explain next steps, and flag anything needing escalation
• Use your customer service skills to create a positive and memorable claims experience
• Set the claim up properly for the claims team who takes it forward 
• Stay calm and supportive when customers may be stressed or unsure 
• Follow claims processes and compliance requirements on every call 

What great looks like

• A strong background in customer service and a genuine desire to assist customers
• Excellent communication skills to engage effectively with customers and service providers
• Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods
• Empathy and patience to provide emotional support and guidance to customers during stressful situations
• Completed Youi's 6-month probation period

If you can see yourself growing into this, you’ll likely love it here.

Apply now and and we'll circle back, or to learn more about lodgements, reach out to Priscilla Harangozo.